Orders
Can I have more discount on multiple or bulk orders?
We have tried the best to make most dresses in reasonable and affordable price. To make every girl will have their flattering styles on their event, we are glad to do a deal on the bulk orders according to the amount and quantity. For more discount details, please contact our online assistant or email us.
Can I amend the order?
To make sure every order will work for you and come as expected, we will always send you the confirmation email to double confirm the order, you are still allowed to tell us your requirements of the order in certain time. In order to make the order arrive by schedule, orders will be processed after confirmation or no query submitted 12 hours after the confirmation email. Please understand that orders once been processed are not easy or possible to be amend due to schedule, material and tailoring cost .
How do I check the order status?
Once order placed, you can check the order status any time in My Account, you will learn in which step the order is there. You may also email us or contact our online service for further details.
Payment
I want to pay but why the payment is declined?
We believe that every customer will enjoy the safe and convenient shopping here, as we provide the most popular payment option, Paypal, Credit Card/Debit Card. But unluckily if your payment is declined, don’t worry, we have got you here. That is because of the restriction from the bank system, there are many factors take effect, such as cards used another place, frequently used recently, etc. You will just need to use another card or make a call to ask your bank to lift that restriction and try again.
How do I use the coupon?
Please fill in the coupon in coupon code box which displayed in the Checkout page, and then apply it. No matter your registered coupons or negotiated coupons from sales assistant can be used there.
Is it safe to make the payment here?
The security of the information our customers submited is one of our highest priorities. We are verified by International Bank Validation System and Paypal, supervised under their terms and policy. You will have the most safe shopping experience here.
What kind of cards can be used to pay?
Most credit cards and debits cards are easy to pay here. They can be visa cards, master cards, etc.
Shipping
Can I alter the shipping address?
You are allowed to alter the shipping address before the order goes in delivery stage. There may be additional shipping cost and custom duties depends on destination and their local policy, you may check with our online assistant and local department also.
How long is the shipping time?
Every order here will be promised with safe and door to door service. It will get to your house in about 5 days after dispatching. Please understand that the estimate arrival date can not be as reliable as you expect when there is holiday, unexpected horrible weather or other things may affect the delivery service.
What if I miss the delivery?
After the first arrival tempt failed, you will be able to find your local express service contacts in our delivery failed email, and ask them to arrange another delivery in the other day which seems convenient to you. Please noted that if you are out of contact or out of reach during several tempt delivery, there may be additional charge for re-delivery. For parcel returned to us or destroyed by express service due to customers long term no response can not be concluded as our fault.
Return&Refund
Can i return the dress when i receive it?
You can return the dress and get refund if there is anything wrong with the dress you received.
I returned the dress,when can i receive the refund?
We will arrange the refund upon receiving the dress you return.Generally,you will have the refund in about 2-5 days.
Where should i return my dress?
You need to contact our service team to get a return form before you return the items.Please don’t return it to the address on the parcel.
Products
Can I have multiple colour and size ordered for the same style?
We can provide the dresses and gowns in every size and colour listed, even personal size. Do not worry about the stock, our salon tailors are experienced to provide large quantity for your big party.
Can we have the dress slightly altered?
If you want the dress with personality, we can help to alter the dress a bit for you, please contact us online or email us your ideas, we will try the best to meet your request.
How can you make sure the returned-order exactly the same with previous ones?
Due to many special orders are hand made, slight deviation of colours and details are inevitable between your returned orders, but there is way to fix it. You are required to provide pictures of dresses you received, so that orders can be match easily.
How can I make sure the size and colour work perfectly for me?
We understand that every dress can be very important to help you stand out. To have a perfectly fitted dress, please select your size exactly according to the size chart or tell us your exact size when you order. Colour can be slightly different because of your monitor, photography light and surrounding, we suggest you get the fabric samples on the site to help you decide.
Can I have a dress which is not on the site?
If you have got a design in mind or see some fantastic dresses other resources, please let us know, just show us the pictures, we will check with our skilled tailors and provide you quotation within 12 hours.
Account
How do I reset my password?
Simply follow the Forgotten Password instructions. For security reasons, we cannot send you your password via email. You will get reset account link by email, and follow that link to reset the password. If email not received, please contact us to have our technology department manually reset that for you.
Do I have to be a member to buy here?
You can also order here as guest. But to have account is easier to track your order, save frequent addresses and submit tickets. You can easily create your account here in minute.
How do I change the account email address?
To make sure the account in secure condition, you are not allowed to amend the registered email address, but you can tell us the email address you want to use, we will record that and update the order status with that address.
If have any questions about my order,what should i do?
In your account ,you can check your order status in “My order”.If you have any questions about your order upon receiving it,you can send us a ticket.Our service team will reply you within 24 hours.

Online help -

Account Issues - +

1.What should I do if I forget my password?

1.Click the button Forgot password and then fill in your registered email address.
2.Check your email and go to the link to reset your password.

2.How to change my password?

1.Click the button my account to go to your profile.
2.Find Change Password on the left chart.
3.Type your old password and new password.
4.Click button Change.

Orders Issues - +

1.Can I Amend/add/Remove items from my order?

Before your order has been confirmed via email, you can contact to us via livechat or Email: service@feeltimes.com to amend/add/remove items for free. Once your order has been confirmed via email, you cannot amend/add/remove items to your order. Or you have to pay extra fees for it. The fees depend on the time and the stages your items in. If you still decided to amend/add/remove items after the order has been confirmed. You can contact to us via livechat or Email: service@feeltimes.com to negotiate with our customer services for more information. In case of you placed two or more same items/orders by accident. We will ask if you do need two or more items/orders via Order Confirmation Email. If order shipped, nothing can be amended, added or removed, thank you.

2.How can I track my order status?

You can find the button Order tracking on the bottom of homepage. Or you can click Order Track to check your order status. We will send you Email once the your packages/parcels have been patched. You can check the tracking number and track your order on express websites. If you did not receive The Email You can contact to us via livechat or Email: service@feeltimes.com.

Product Issues - +

1.Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in real life beforehand.

2.How can I make sure all of my dresses are the same color?

To ensure your dresses are the same color, these dresses must be made from the same fabric sample. You can fill in special requirements before checking out or contact us via livechat or Email:service@feeltimes.com If you have bought same dresses on our website before, please send us the picture of your dresses right after you placed the order. So we can minimize the color differences and small differences in details. If the requirements are sent after items has been processed, you have to pay extra customer fees for color changing. If the requirements are sent after items has finished, the color will be made align with the placed orders and unavailable to be changed.

Payment Issues - +

1.What if the payment was declined?

1.Normal internet crashes. Please try it again.
2.Try using different devices to pay. E.g try using your cellphones to pay if you failed to pay with your PC.
3.Check if the all the related information is correct.
4.Your credit card valid date expires.
5.You have reached your credit limit.

6.Your credit card does not allow international transactions.
7.Your paid with your credit card in different locations
8.Your credit card has been closed.
9.Your credit card has been marked high risk thus refuse to pay.
10.Contact your banks for more information. Any more information you need to know, please contact us via livechat or Email: service@feeltimes.com.

2.Tariffs/Taxes Issues

Normally you don’t have to pay for tariffs and taxes, it happens sometime . We have no control over these charges and we won’t be able to give you an estimate on what the cost may be, as customs policies and import duties vary widely from country to country.

Shipping Issues - +

1.Can I change address?

1.You can change your address before the parcel/package shipped. You can contact us via livechat or Email:service@feeltimes.com
2.Shipping fee may also change for shipping fee varies from country to country. So you might have to pay extra money.
3.If the package/pacel has been shipped, you have to contact your local courier to pay extra shipping fee for it and it will not arrive on time.

2.How much does shipping cost?

1.Shipping cost varies with the arrival date you chose, weight of order and address.
2.Orders over 180 $ are free of shipping.

Cancel Orders - +

1. How I can change my email address?

1.Orders canceled within 12 hours of order confirmation, we will refund you 90% of your items and full refund of shipping fee.
2.Orders canceled within 12-24 hours of order confirmation, we will refund you 80% of your items and full refund of shipping fee.
3.Orders canceled within 24-48 hours of order confirmation, we will refund you 50% of your items and full refund of shipping fee.
4.Orders canceled after 48 hours of order confirmation. If the parcel/package has not been shipped. Only shipping fee could be refunded. If the parcel/package has been shipped, refund will not be offered.

Returns & Refunds - +

1. Return polices

Click Here to get more information.

2. How do I return items?

Click Here to get more information.

3. Refund polices

Click Here to get more information.