My Orders
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Returns, Refund, Cancellation, Exchanges
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About FeelTimes
When will I receive my order?
From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at about 7- 15 days for Tailoring&production, and around 3 -12 business days for shipping.
Estimated Receiving Time = Tailoring Time + Shipping Time
You may check the specific Tailoring time including the rush order service on each product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-8 days for the shipment. The standard shipping takes 6-12 days. We use the standard shipping for The free shipping (You can choose expedited shipping if needed). The sooner you place an order, the sooner we start preparing your dress.
Here's the process for dresses:
Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.Please notice your email and reply us or contact us by live chat for your order confirmed.You will receive an email confirmation with tracking information once your order ships.
Then, each dress is made-to-order by our tailors.
Your dress is shipped from our warehouses, shipping times vary from 3 - 12 business days, depending on your region and the shipping methods.
That's it!
Products
1. What is the best way to choose my size?
2. Can I change the design of the dress?
3. Will my item be exactly the same color as what is shown on your website?
4. How can I make sure all of dresses are the same color?
My Orders
1. When should I order my dress?
2. How can I track my order status
3. I ordered a standard sized dress, not a custom size, why is it taking so long?
4. Main Order Statuses
Payment
1. What methods of payment do you accept?
2. My payment won't go through!
3. Is it safe to order from you?
Shipping & Delivery
1. How much is shipping costs?
2. Do I need to pay sales tax or custom duties?
3. What countries or regions do you ship to?
4. Can I change my shipping address?
Returns, Refund, Cancellation, Exchanges
1. What is your return policy?
2. How to start the return process
3. Can I buy-many-keep-one for selection?
4. How can I cancell my order?
5. what is your exchange policy?
Promotion
1. What coupons or promotions are you running?
About FeelTimes
1. Do you have a store?
2. Where are you come from?