Shipping & Delivery
Placing Your Order
Returns, Refund, Cancellation, Exchanges
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When will I receive my order?
From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at about 7- 15 days for Tailoring&production, and around 3 -12 business days for shipping.
Estimated Receiving Time = Tailoring Time + Shipping Time
You may check the specific Tailoring time including the rush order service on each product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-8 days for the shipment. The standard shipping takes 6-12 days. We use the standard shipping for The free shipping (You can choose expedited shipping if needed). The sooner you place an order, the sooner we start preparing your dress.
Here's the process for dresses:
Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.Please notice your email and reply us or contact us by live chat for your order confirmed.You will receive an email confirmation with tracking information once your order ships.
Then, each dress is made-to-order by our tailors.
Your dress is shipped from our warehouses, shipping times vary from 3 - 12 business days, depending on your region and the shipping methods.