Your order begins processing immediately after you place your order. We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made for each order individually, and once the creation process has begun the materials cannot be reused. During the order processing time, it may be possible to cancel your order. However, once the order moves into the shipping process, it cannot be cancelled.
In the unlikely event that you wish to cancel your order, you can
Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.
Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
Orders cancelled and not shipped beyond 48hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost only.
Once your order has been shipped, it can no longer be cancelled.
|Actions||Time Frames||Amount Refunded|
|Cancellation||Within 12 hours of order confirmation||90%||100%|
|Within 12-24 hours of order confirmation||80%||100%|
|Within 24-48 hours of order confirmation||50%||100%|
|Over 48 hours, not shipped||none||100%|
1. What is the best way to choose my size?
2. Can I change the design of the dress?
3. Will my item be exactly the same color as what is shown on your website?
4. How can I make sure all of dresses are the same color?
1. When should I order my dress?
2. How can I track my order status
3. I ordered a standard sized dress, not a custom size, why is it taking so long?
4. Main Order Statuses
1. What methods of payment do you accept?
2. My payment won't go through!
3. Is it safe to order from you?
Shipping & Delivery
1. How much is shipping costs?
2. Do I need to pay sales tax or custom duties?
3. What countries or regions do you ship to?
4. Can I change my shipping address?
Returns, Refund, Cancellation, Exchanges
1. What is your return policy?
2. How to start the return process
3. Can I buy-many-keep-one for selection?
4. How can I cancell my order?
5. what is your exchange policy?
1. What coupons or promotions are you running?
1. Do you have a store?
2. Where are you come from?