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If you have any questions before making a purchase,chat with our online operators to get more information.
If you need any help about the after-sales issues,please submit a ticket.
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Your order begins processing immediately after you place your order. We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made for each order individually, and once the creation process has begun the materials cannot be reused. During the order processing time, it may be possible to cancel your order. However, once the order moves into the shipping process, it cannot be cancelled.
In the unlikely event that you wish to cancel your order, you can
Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.
Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
Orders cancelled and not shipped beyond 48hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost only.
Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please login to My Orders , select the order you need help with, and request cancellation. Or please click Contact Us to proceed.
| Actions | Time Frames | Amount Refunded | |
|---|---|---|---|
| Product | Shipping Cost | ||
| Cancellation | Within 12 hours of order confirmation | 90% | 100% |
| Within 12-24 hours of order confirmation | 80% | 100% | |
| Within 24-48 hours of order confirmation | 50% | 100% | |
| Over 48 hours, not shipped | none | 100% | |
| Order shipped | none | none | |
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