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Order Cancellation
Your order begins processing immediately after you place your order. We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made for each order individually, and once the creation process has begun the materials cannot be reused. During the order processing time, it may be possible to cancel your order. However, once the order moves into the shipping process, it cannot be cancelled.
In the unlikely event that you wish to cancel your order, you can
Creat a Ticket
- 12HOrders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.
- 12-24HOrders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- 24-48HOrders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- OVER 48HOrders cancelled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- SHIPPEDOnce your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please login to My Orders,select the order you need help with, and request cancellation. Or please click Contact Usto proceed.
| Actions | Time Frames | Amount Refunded | |
| Product | Shipping Cost | ||
| Cancellation | Within 12 hours of order confirmation | 90% | 100% |
| Within 12-24 hours of order confirmation | 80% | 100% | |
| Within 24-48 hours of order confirmation | 50% | 100% | |
| Over 48 hours, not shipped | none | 100% | |
| Order shipped | none | none | |
