• Lost Package
  • Refused Package
  • Price Difference
  • Missing Items/ Incomplete Order
  • To cancel order and requiring a refund before receiving

Lost Package

Please note that our processing time takes within 5-10 days, however, it may take longer time due to order surge.

Shipping/ Delivery time frame can vary depending on your location and shipping methods.

You may also try tracking your package 1st. Contact your local courier for more information, we will also try to track the items by our situation.

If, upon tracking your package and it shows signed and delivered, kindly reach out to your Local Courier and obtain a document/ Proof of Non-Delivery and then send it to us, so we can also report it to our Logistics team.

Refused Package

What should I do with my package if I do not want it because of the customs taxes?

Normally, our customers would not be charged with tariffs. However, because of the increasingly strict customs inspection, it happens sometimes.

We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

As per our policy, customers will shoulder the tariffs, so please contact your local customs office to get your parcel first. If you do not, there is a high possibility that your parcel will be destroyed.

These processes are government mandated and we do not have control over how long the process would take.
Once the clearance has been completed, the package will be forwarded to the courier for delivery.

Price Difference

Please note that the prices vary depending on the style you might modify, for example, size modification from standard size to custom size, sleeve length(from sleeveless/short/three-quarter to long sleeves), dress length(from knee/calf length to floor length), more beads embellishment needed and etc, for this kind of issue, please contact customer service representatives for more options.

Prices are subject to change based on the price in effect the day you checked out, unfortunately, we cannot make adjustments on an order that was already placed and we can no longer process a refund for the price difference.

For the Currency Exchange Rate please find intraday foreign exchange rates for more reference. we are unable to issue a refund for the currency exchange rates difference.

Missing Items/ Incomplete Order

You will have to reach out to us via E-mail: service@feeltimes.com

Please also specify or give us a list of the items which are missing from your package.After they have been confirmed, a refund would be issued as soon as possible.

Our Customer Service Representatives will give a response to your request within 24 hours. There might be a delay due to High email volume but we will respond within 24 hours as stated, thanks so much.

To cancel order and requiring a refund before receiving

For more information to cancel the order under this issue, please find more details from this link:
http://60.174.206.253:93/order-cancellation

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Online help -

Account Issues - +

1.What should I do if I forget my password?

1.Click the button Forgot password and then fill in your registered email address.
2.Check your email and go to the link to reset your password.

2.How to change my password?

1.Click the button my account to go to your profile.
2.Find Change Password on the left chart.
3.Type your old password and new password.
4.Click button Change.

Orders Issues - +

1.Can I Amend/add/Remove items from my order?

Before your order has been confirmed via email, you can contact to us via livechat or Email: service@feeltimes.com to amend/add/remove items for free. Once your order has been confirmed via email, you cannot amend/add/remove items to your order. Or you have to pay extra fees for it. The fees depend on the time and the stages your items in. If you still decided to amend/add/remove items after the order has been confirmed. You can contact to us via livechat or Email: service@feeltimes.com to negotiate with our customer services for more information. In case of you placed two or more same items/orders by accident. We will ask if you do need two or more items/orders via Order Confirmation Email. If order shipped, nothing can be amended, added or removed, thank you.

2.How can I track my order status?

You can find the button Order tracking on the bottom of homepage. Or you can click Order Track to check your order status. We will send you Email once the your packages/parcels have been patched. You can check the tracking number and track your order on express websites. If you did not receive The Email You can contact to us via livechat or Email: service@feeltimes.com.

Product Issues - +

1.Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in real life beforehand.

2.How can I make sure all of my dresses are the same color?

To ensure your dresses are the same color, these dresses must be made from the same fabric sample. You can fill in special requirements before checking out or contact us via livechat or Email:service@feeltimes.com If you have bought same dresses on our website before, please send us the picture of your dresses right after you placed the order. So we can minimize the color differences and small differences in details. If the requirements are sent after items has been processed, you have to pay extra customer fees for color changing. If the requirements are sent after items has finished, the color will be made align with the placed orders and unavailable to be changed.

Payment Issues - +

1.What if the payment was declined?

1.Normal internet crashes. Please try it again.
2.Try using different devices to pay. E.g try using your cellphones to pay if you failed to pay with your PC.
3.Check if the all the related information is correct.
4.Your credit card valid date expires.
5.You have reached your credit limit.

6.Your credit card does not allow international transactions.
7.Your paid with your credit card in different locations
8.Your credit card has been closed.
9.Your credit card has been marked high risk thus refuse to pay.
10.Contact your banks for more information. Any more information you need to know, please contact us via livechat or Email: service@feeltimes.com.

2.Tariffs/Taxes Issues

Normally you don’t have to pay for tariffs and taxes, it happens sometime . We have no control over these charges and we won’t be able to give you an estimate on what the cost may be, as customs policies and import duties vary widely from country to country.

Shipping Issues - +

1.Can I change address?

1.You can change your address before the parcel/package shipped. You can contact us via livechat or Email:service@feeltimes.com
2.Shipping fee may also change for shipping fee varies from country to country. So you might have to pay extra money.
3.If the package/pacel has been shipped, you have to contact your local courier to pay extra shipping fee for it and it will not arrive on time.

2.How much does shipping cost?

1.Shipping cost varies with the arrival date you chose, weight of order and address.
2.Orders over 180 $ are free of shipping.

Cancel Orders - +

1. How I can change my email address?

1.Orders canceled within 12 hours of order confirmation, we will refund you 90% of your items and full refund of shipping fee.
2.Orders canceled within 12-24 hours of order confirmation, we will refund you 80% of your items and full refund of shipping fee.
3.Orders canceled within 24-48 hours of order confirmation, we will refund you 50% of your items and full refund of shipping fee.
4.Orders canceled after 48 hours of order confirmation. If the parcel/package has not been shipped. Only shipping fee could be refunded. If the parcel/package has been shipped, refund will not be offered.

Returns & Refunds - +

1. Return polices

Click Here to get more information.

2. How do I return items?

Click Here to get more information.

3. Refund polices

Click Here to get more information.