• What Is Your Return Policy?
  • The Items I Ordered Doesn't Fit
  • I Don't Like The Items I Ordered
  • The Items I Received Are Defective/ Damaged
  • I Received A Wrong Order
  • Will I Be Charged For Customs And Import Tax?

What Is Your Return Policy?

The Return Policy

You are NOT allowed to return the dress without getting our permission, please contact after-sales representatives for the shipping address when you are allowed to return.

All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service by E-mail. You are solely responsible for the cost of shipping while returning the products. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

Please note that all our dresses are made-to-order, which means the dress you ordered are special for you. Therefore, the dresses can't be restocked or resold. For this reason, we can't accept "buy-many-keep-one" order. Once your order is confirmed, we will think that you need all the items in your order and strictly follow our return and refund policy.

How do I return something?

STEP 1: Send a return Request, please contact after-sales customer service representative by E-mail: service@feeltimes.com with the following information we need:

1)Order Number

2)Model number of which item you need to return

3)Why do you want to return the items(Size/Quality/Other Reasons...)

4)Photos of the items you need to return for reference

*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.

*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).

*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference.

All the photos must show the "TAG LABEL" as well as the actual size and order number in it, but please be noted the size was the original size which selected by you when you placed an order, it does not show the size which has already been changed.
(If the product is defective, aside from the label, also send a photo where in the damage or the issue is visible)

measuring

Step 2: When you finished step one, please wait patiently. Our Customer Service Representatives will give a response to your request within 24-48 hours. We may not respond in time due to High email volume but rest assured we will be working round to answer all emails as soon as possible.

Step 3: Upon getting permission of returning the dress by our customer service representatives, we will tell you the returning address by E-mail, and you need to print it and attach/put it inside the package with the item(s) you want to return.

Step 4: After shipping the package, remember to inform our Customer Service Representative by email that you've shipped the package and provide them with the "Tracking Number" of the shipment from your Local Post Office.

Step 5: Once Our Warehouse receives the package, we will process a refund for the items within 2 business days.

Please be noted that you have to pay for the shipping cost while returning and if the item was worn, washed, damaged, or altered, you are unavailable to get a refund, by the way, the shipping cost must be deducted from your whole order value.(the refund doesn't include the shipping cost)

The Items I Ordered Doesn't Fit

You are NOT allowed to return the dress without getting our permission, please contact after-sales representatives for the shipping address when you are allowed to return.

All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service by E-mail. You are solely responsible for the cost of shipping while returning the products. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

How do I return something?

STEP 1: Send a return Request, please contact after-sales customer service representative by E-mail: service@feeltimes.com with the following information we need:

1)Order Number

2)Model number of which item you need to return

3)Why do you want to return the items(Size/Quality/Other Reasons...)

4)Photos of the items you need to return for reference

*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.

*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).

*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference.

All the photos must show the "TAG LABEL" as well as the actual size and order number in it, but please be noted the size was the original size which selected by you when you placed an order, it does not show the size which has already been changed.
(If the product is defective, aside from the label, also send a photo where in the damage or the issue is visible)

measuring

Step 2: When you finished step one, please wait patiently. Our Customer Service Representatives will give a response to your request within 24-48 hours. We may not respond in time due to High email volume but rest assured we will be working round to answer all emails as soon as possible.

Step 3: Upon getting permission of returning the dress by our customer service representatives, we will tell you the returning address by E-mail, and you need to print it and attach/put it inside the package with the item(s) you want to return.

Step 4: After shipping the package, remember to inform our Customer Service Representative by email that you've shipped the package and provide them with the "Tracking Number" of the shipment from your Local Post Office.

Step 5: Once Our Warehouse receives the package, we will process a refund for the items within 2 business days.

Please be noted that you have to pay for the shipping cost while returning and if the item was worn, washed, damaged, or altered, you are unavailable to get a refund, by the way, the shipping cost must be deducted from your whole order value.(the refund doesn't include the shipping cost)

I Don't Like The Items I Ordered

Please note that all our dresses are made-to-order, which means the dress you order are special for you. Therefore, the dresses can't be restocked or resold. For this reason, we can't accept "buy-many-keep-one" order. Once your order is confirmed, we will think that you need all the items in your order and strictly follow our return and refund policy.

The Items I Received Are Defective/ Damaged

You are NOT allowed to return the dress without getting our permission, please contact after-sales representatives for the shipping address when you are allowed to return.

All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service by E-mail. You are solely responsible for the cost of shipping while returning the products. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

How do I return something?

STEP 1: Send a return Request, please contact after-sales customer service representative by E-mail: service@feeltimes.com with the following information we need:

1)Order Number

2)Model number of which item you need to return

3)Why do you want to return the items(Size/Quality/Other Reasons...)

4)Photos of the items you need to return for reference

*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.

*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).

*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference.

All the photos must show the "TAG LABEL" as well as the actual size and order number in it, but please be noted the size was the original size which selected by you when you placed an order, it does not show the size which has already been changed.
(If the product is defective, aside from the label, also send a photo where in the damage or the issue is visible)

measuring

Step 2: When you finished step one, please wait patiently. Our Customer Service Representatives will give a response to your request within 24-48 hours. We may not respond in time due to High email volume but rest assured we will be working round to answer all emails as soon as possible.

Step 3: Upon getting permission of returning the dress by our customer service representatives, we will tell you the returning address by E-mail, and you need to print it and attach/put it inside the package with the item(s) you want to return.

Step 4: After shipping the package, remember to inform our Customer Service Representative by email that you've shipped the package and provide them with the "Tracking Number" of the shipment from your Local Post Office.

Step 5: Once Our Warehouse receives the package, we will process a refund for the items within 2 business days.

Please be noted that you have to pay for the shipping cost while returning and if the item was worn, washed, damaged, or altered, you are unavailable to get a refund, by the way, the shipping cost must be deducted from your whole order value.(the refund doesn't include the shipping cost)

I Received A Wrong Order

You will have to contact us via E-mail: service@feeltimes.com

Please check to see if the order number on the tag label belongs to you, neither of the style nor color are totally different with your original order, we recommend you to ship this dress to the person who ordered it and we are glad to pay for the shipping cost. If time is sufficient, we can also make you a new dress in exchange under specific situation. Please contact our after-sales representative as soon as possible, thank you.

Will I Be Charged For Customs And Import Tax?

Customs Tax

Normally, our customers would not be charged with tariffs. However, because of the increasingly strict customs inspection, it happens sometimes.

In some cases, VAT or custom duties are levied by your Country, these fees are different from the shipping fee. Please note that this may also apply to retail and wholesale customers. We have no control over these charges and we won’t be able to give you an estimate on what the cost may be, as customs policies and import duties vary widely from country to country.
These fees are under your responsibility as a responsible tax paying citizen of your country.

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Online help -

Account Issues - +

1.What should I do if I forget my password?

1.Click the button Forgot password and then fill in your registered email address.
2.Check your email and go to the link to reset your password.

2.How to change my password?

1.Click the button my account to go to your profile.
2.Find Change Password on the left chart.
3.Type your old password and new password.
4.Click button Change.

Orders Issues - +

1.Can I Amend/add/Remove items from my order?

Before your order has been confirmed via email, you can contact to us via livechat or Email: service@feeltimes.com to amend/add/remove items for free. Once your order has been confirmed via email, you cannot amend/add/remove items to your order. Or you have to pay extra fees for it. The fees depend on the time and the stages your items in. If you still decided to amend/add/remove items after the order has been confirmed. You can contact to us via livechat or Email: service@feeltimes.com to negotiate with our customer services for more information. In case of you placed two or more same items/orders by accident. We will ask if you do need two or more items/orders via Order Confirmation Email. If order shipped, nothing can be amended, added or removed, thank you.

2.How can I track my order status?

You can find the button Order tracking on the bottom of homepage. Or you can click Order Track to check your order status. We will send you Email once the your packages/parcels have been patched. You can check the tracking number and track your order on express websites. If you did not receive The Email You can contact to us via livechat or Email: service@feeltimes.com.

Product Issues - +

1.Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in real life beforehand.

2.How can I make sure all of my dresses are the same color?

To ensure your dresses are the same color, these dresses must be made from the same fabric sample. You can fill in special requirements before checking out or contact us via livechat or Email:service@feeltimes.com If you have bought same dresses on our website before, please send us the picture of your dresses right after you placed the order. So we can minimize the color differences and small differences in details. If the requirements are sent after items has been processed, you have to pay extra customer fees for color changing. If the requirements are sent after items has finished, the color will be made align with the placed orders and unavailable to be changed.

Payment Issues - +

1.What if the payment was declined?

1.Normal internet crashes. Please try it again.
2.Try using different devices to pay. E.g try using your cellphones to pay if you failed to pay with your PC.
3.Check if the all the related information is correct.
4.Your credit card valid date expires.
5.You have reached your credit limit.

6.Your credit card does not allow international transactions.
7.Your paid with your credit card in different locations
8.Your credit card has been closed.
9.Your credit card has been marked high risk thus refuse to pay.
10.Contact your banks for more information. Any more information you need to know, please contact us via livechat or Email: service@feeltimes.com.

2.Tariffs/Taxes Issues

Normally you don’t have to pay for tariffs and taxes, it happens sometime . We have no control over these charges and we won’t be able to give you an estimate on what the cost may be, as customs policies and import duties vary widely from country to country.

Shipping Issues - +

1.Can I change address?

1.You can change your address before the parcel/package shipped. You can contact us via livechat or Email:service@feeltimes.com
2.Shipping fee may also change for shipping fee varies from country to country. So you might have to pay extra money.
3.If the package/pacel has been shipped, you have to contact your local courier to pay extra shipping fee for it and it will not arrive on time.

2.How much does shipping cost?

1.Shipping cost varies with the arrival date you chose, weight of order and address.
2.Orders over 180 $ are free of shipping.

Cancel Orders - +

1. How I can change my email address?

1.Orders canceled within 12 hours of order confirmation, we will refund you 90% of your items and full refund of shipping fee.
2.Orders canceled within 12-24 hours of order confirmation, we will refund you 80% of your items and full refund of shipping fee.
3.Orders canceled within 24-48 hours of order confirmation, we will refund you 50% of your items and full refund of shipping fee.
4.Orders canceled after 48 hours of order confirmation. If the parcel/package has not been shipped. Only shipping fee could be refunded. If the parcel/package has been shipped, refund will not be offered.

Returns & Refunds - +

1. Return polices

Click Here to get more information.

2. How do I return items?

Click Here to get more information.

3. Refund polices

Click Here to get more information.