Returns and Refunds
- What Is Your Return Policy?
- The Items I Ordered Doesn't Fit
- I Don't Like The Items I Ordered
- The Items I Received Are Defective/ Damaged
- I Received A Wrong Order
- Will I Be Charged For Customs And Import Tax?
What Is Your Return Policy?
The Return Policy
You are NOT allowed to return the dress without getting our permission, please contact after-sales representatives for the shipping address when you are allowed to return.
All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service by E-mail. You are solely responsible for the cost of shipping while returning the products. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
Please note that all our dresses are made-to-order, which means the dress you ordered are special for you. Therefore, the dresses can't be restocked or resold. For this reason, we can't accept "buy-many-keep-one" order. Once your order is confirmed, we will think that you need all the items in your order and strictly follow our return and refund policy.
How do I return something?
STEP 1: Send a return Request, please contact after-sales customer service representative by E-mail: service@feeltimes.com with the following information we need:
1)Order Number
2)Model number of which item you need to return
3)Why do you want to return the items(Size/Quality/Other Reasons...)
4)Photos of the items you need to return for reference
*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference.
All the photos must show the "TAG LABEL" as well as the actual size and order number in it, but please be noted the size was the original size which selected by you when you placed an order, it does not show the size which has already been changed.
(If the product is defective, aside from the label, also send a photo where in the damage or the issue is visible)

Step 2: When you finished step one, please wait patiently. Our Customer Service Representatives will give a response to your request within 24-48 hours. We may not respond in time due to High email volume but rest assured we will be working round to answer all emails as soon as possible.
Step 3: Upon getting permission of returning the dress by our customer service representatives, we will tell you the returning address by E-mail, and you need to print it and attach/put it inside the package with the item(s) you want to return.
Step 4: After shipping the package, remember to inform our Customer Service Representative by email that you've shipped the package and provide them with the "Tracking Number" of the shipment from your Local Post Office.
Step 5: Once Our Warehouse receives the package, we will process a refund for the items within 2 business days.
Please be noted that you have to pay for the shipping cost while returning and if the item was worn, washed, damaged, or altered, you are unavailable to get a refund, by the way, the shipping cost must be deducted from your whole order value.(the refund doesn't include the shipping cost)
The Items I Ordered Doesn't Fit
You are NOT allowed to return the dress without getting our permission, please contact after-sales representatives for the shipping address when you are allowed to return.
All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service by E-mail. You are solely responsible for the cost of shipping while returning the products. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
How do I return something?
STEP 1: Send a return Request, please contact after-sales customer service representative by E-mail: service@feeltimes.com with the following information we need:
1)Order Number
2)Model number of which item you need to return
3)Why do you want to return the items(Size/Quality/Other Reasons...)
4)Photos of the items you need to return for reference
*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference.
All the photos must show the "TAG LABEL" as well as the actual size and order number in it, but please be noted the size was the original size which selected by you when you placed an order, it does not show the size which has already been changed.
(If the product is defective, aside from the label, also send a photo where in the damage or the issue is visible)

Step 2: When you finished step one, please wait patiently. Our Customer Service Representatives will give a response to your request within 24-48 hours. We may not respond in time due to High email volume but rest assured we will be working round to answer all emails as soon as possible.
Step 3: Upon getting permission of returning the dress by our customer service representatives, we will tell you the returning address by E-mail, and you need to print it and attach/put it inside the package with the item(s) you want to return.
Step 4: After shipping the package, remember to inform our Customer Service Representative by email that you've shipped the package and provide them with the "Tracking Number" of the shipment from your Local Post Office.
Step 5: Once Our Warehouse receives the package, we will process a refund for the items within 2 business days.
Please be noted that you have to pay for the shipping cost while returning and if the item was worn, washed, damaged, or altered, you are unavailable to get a refund, by the way, the shipping cost must be deducted from your whole order value.(the refund doesn't include the shipping cost)
I Don't Like The Items I Ordered
Please note that all our dresses are made-to-order, which means the dress you order are special for you. Therefore, the dresses can't be restocked or resold. For this reason, we can't accept "buy-many-keep-one" order. Once your order is confirmed, we will think that you need all the items in your order and strictly follow our return and refund policy.
The Items I Received Are Defective/ Damaged
You are NOT allowed to return the dress without getting our permission, please contact after-sales representatives for the shipping address when you are allowed to return.
All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service by E-mail. You are solely responsible for the cost of shipping while returning the products. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
How do I return something?
STEP 1: Send a return Request, please contact after-sales customer service representative by E-mail: service@feeltimes.com with the following information we need:
1)Order Number
2)Model number of which item you need to return
3)Why do you want to return the items(Size/Quality/Other Reasons...)
4)Photos of the items you need to return for reference
*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference.
All the photos must show the "TAG LABEL" as well as the actual size and order number in it, but please be noted the size was the original size which selected by you when you placed an order, it does not show the size which has already been changed.
(If the product is defective, aside from the label, also send a photo where in the damage or the issue is visible)

Step 2: When you finished step one, please wait patiently. Our Customer Service Representatives will give a response to your request within 24-48 hours. We may not respond in time due to High email volume but rest assured we will be working round to answer all emails as soon as possible.
Step 3: Upon getting permission of returning the dress by our customer service representatives, we will tell you the returning address by E-mail, and you need to print it and attach/put it inside the package with the item(s) you want to return.
Step 4: After shipping the package, remember to inform our Customer Service Representative by email that you've shipped the package and provide them with the "Tracking Number" of the shipment from your Local Post Office.
Step 5: Once Our Warehouse receives the package, we will process a refund for the items within 2 business days.
Please be noted that you have to pay for the shipping cost while returning and if the item was worn, washed, damaged, or altered, you are unavailable to get a refund, by the way, the shipping cost must be deducted from your whole order value.(the refund doesn't include the shipping cost)
I Received A Wrong Order
You will have to contact us via E-mail: service@feeltimes.com
Please check to see if the order number on the tag label belongs to you, neither of the style nor color are totally different with your original order, we recommend you to ship this dress to the person who ordered it and we are glad to pay for the shipping cost. If time is sufficient, we can also make you a new dress in exchange under specific situation. Please contact our after-sales representative as soon as possible, thank you.
Will I Be Charged For Customs And Import Tax?
Customs Tax
Normally, our customers would not be charged with tariffs. However, because of the increasingly strict customs inspection, it happens sometimes.
In some cases, VAT or custom duties are levied by your Country, these fees are different from the shipping fee. Please note that this may also apply to retail and wholesale customers. We have no control over these charges and we won’t be able to give you an estimate on what the cost may be, as customs policies and import duties vary widely from country to country.
These fees are under your responsibility as a responsible tax paying citizen of your country.